[video] what do service designers do?

title : what do service designers do? (the Oxford study of designing for services)

URL : https://vimeo.com/5936503

1. looking at the human experience as a whole and in detail

touch points- posters, leaflets, packaging of the test kits, interactions bt people, websites

2. made the service tangible and visible

3. creating service concepts- through results of the activities