- Don Norman at BoS (Business of Software) 2009
- It's all about the experience.
- Design systems.
- Everything is a service.
- Everything is a product.
- Don't be too logical.
- Memory is more important than actuality.
- Complexity is good: complicated is bad.
- Design for the real world.
- Design for people.
- It's all about the experience.
참고로 Dieter Rams의 10 principles of good design은 아래와 같다.
Good design is...
- innovative
- makes a product useful
- aesthetic
- makes a product understandable
- unobtrusive
- honest
- long-lasting
- thorough
- environmentally-friendly
- as little design as possible
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