case: dailyGOURMET and dailyHOTEL app service
my analysis: here
The mission of this blog is: 1. to openly talk about meaningful UX related content 2. to encourage everyone to think like UX professionals in a holistic way; so that any attempt to design, develop, and distribute can be more people-loving and personally meaningful; therefore, people's time and energy will be spent on things of true importance not being wasted on tedious UX.
Tuesday, December 1, 2015
Friday, November 6, 2015
[personal UX/UI review] the power of "Reply" button on review page (e.g. Chrome Web Store)
<case: Chrome Web Store's product detail page>
positive: the existence of "Reply" button on review page
reason: because of the button, the review page can be used as a terrific communication channel: 1. allowing users to answer questions of another user, which reduces communication cost of the app creator 2. working like a CS (customer service) channel, providing the app creator an opportunity to directly respond to eliminate frustrations of users, which may help reduce "bounce rate" of the app use 3. displaying interactions among users so that each thread can be more open and transparent
<case: iTunes App Store's product detail page>
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